Gathering and using experiences of care
29 November 2016
Jo Odell, FoNS Practice Development Facilitator
Today I am presenting at a HCUK conference on gathering and using experiences of care. As the lead facilitator for the Patients First Programme (run by FoNS with the support of the Burdett Trust for Nursing), I am passionate about enabling health and social care teams to listen and work in partnership with the people cared for in their service, and to use this to enable change.
The Patients First Programme provides support for teams by equipping them with the methods and approaches they need to listen to patients and staff (at the workshop days) and then by providing workplace facilitation to enable teams to have the confidence to put these into practice. Here are four projects who have gathered and used people's experiences in different ways:
'Let's Talk about Miscarriage'
To date the project team have worked with staff on the ward to understand their values and beliefs and also gathered written personal experiences from women via a miscarriage support group. Initially these written experiences were shared amongst the project team and a small group of nursing staff from the ward. Based on the impact of hearing these powerful, personal accounts, the team decided that holding a listening event would be great way to enable a deeper understanding of the experiences of women and to encourage key stakeholders to engage in the process of redesigning the care pathway. The project leader discovered that there was a local arts based organisation that had experience of narrating stories or personal experiences and so she made contact with them and secured their services. The project leader then invited a variety of key stakeholders across the whole patient journey and hired the beautiful Botanical Gardens of Wales. The result was that although listening to the stories was both very powerful and emotional, the beautiful gardens gave us the opportunity to hear these and balance them with the visual of th