Measuring, Understanding and Acting on Patient Experience Insight
24th March 2017 -
This conference will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to improve care.
Through national updates and case study presentations the conference will support participants to measure, monitor and improve patient experience in their service, and demonstrate responsiveness to feedback.
Sessions will include learning from patients, a national update, practical sessions focusing on delivering a patient experience based culture, demonstrating insight and responsiveness in real time, using patient experience to drive improvement, delivering a patient experience dashboard, improving data and intelligence, working with patients on co design and monitoring progress against the NQB and NHS England endorsed Warwick Patient Experience programme in practice.
Jo Odell, FoNS Practice Development Facilitator, will be presenting at this event. Her presentation will share and the varied ways in which the teams FoNS has worked with have used patient experiences in their projects and in practice to ensure care is person-centred, safe and effective. It will include: