My frustration with a perceived lack of patient-centred care in my own health practice led me to enrol in postgraduate studies. An introduction to the concept of practice development enabled me to understand and develop my practice in new ways. I learned that language is integral to the implementation of practice and change. Communication through spoken language is at the heart of the relationships that exist within healthcare and its use either engages or disengages players within this realm.

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This article by Loretta Andersen is licensed under a Creative Commons Attribution Non-Commercial 3.0 License.