Title of ArticleUsing person-centred key performance indicators to improve paediatric services: an international venture
Type of ArticleSpecial Issue Paper
Author/sTanya McCance and Val Wilson
ReferenceVolume 5, Special Issue on Person-centredness, Article 8
Date of PublicationSeptember 2015
KeywordsDeveloping practice, key performance indicators, paediatrics, patient experience, person-centredness, quality care

Nurses are a critical part of the healthcare workforce and provide a significant proportion of care. There is a recognised gap in the evidence base regarding how to measure the impact of care and its contributions to the quality of the patient and family experience. This paper focuses on a set of eight key performance indicators (KPIs), developed from primary research led by a team at Ulster University to reflect core aspects of person-centred practice. The KPIs, having already been tested across a range of practice settings, are currently being implemented and further tested through an international study in the area of paediatrics. This study set out to explore their utility in supporting the development of person-centred practice across a range of services provided to sick children. The study involves children’s wards/hospitals in Australia (six sites across three states) and Europe (seven sites across four countries). Its purpose is twofold:

  1. To describe the person-centred KPIs and how they link to the person-centred nursing framework
  2. To describe how these KPIs are being further tested internationally across children’s services,and the benefits and challenges of this international approach
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